Terms and Conditions

Effective Date: April 25, 2026

Acceptance of Terms

By accessing this website, purchasing services or digital products, submitting an Engagement Assessment, or engaging with Meisa Bonelli, Ops & Co, or Ops & Co Media, you agree to these Terms and Conditions.

If you do not agree, do not use this website or our services.

Informational Website Only

Website content, FAQs, pricing examples, service descriptions, podcast content, articles, and general information are provided for informational purposes only and do not create binding contractual obligations.

Final pricing, scope, timelines, deliverables, and obligations are governed by written proposals, engagement letters, service agreements, statements of work, and invoices.

Where a written client agreement conflicts with these Terms, the written client agreement controls.

Services

Services may include:

Executive Operations advisory

Applied AI Enablement and L&D programs

Strategic media placement and executive positioning

Media posts and research-based signal placement

Podcast interviews and premium media appearances

Digital products, educational resources, and publications

All services are subject to availability, written scope confirmation, and separate engagement agreements where applicable.

No Legal, Investment, Tax, or Licensed Professional Advice

Content provided through this website, podcasts, media appearances, publications, or consulting materials is for strategic, educational, and operational purposes only.

Nothing provided constitutes legal advice, investment advice, tax advice, employment advice, licensed compliance counsel, regulatory representation, or regulated professional services unless explicitly stated in a separate written agreement.

Users remain responsible for obtaining advice from appropriately licensed professionals.

Engagement Assessments and Discovery Fees

Initial assessments, strategy calls, and discovery engagements may require paid fees.

Payment of an assessment fee does not guarantee acceptance as a client, retained engagement, exclusivity, or a specific project outcome.

Submission of an intake form does not create a client, fiduciary, advisory, or attorney-client relationship.

Fees, Payments, Refunds, and Cancellations

Fees are governed by proposals, engagement letters, invoices, and written scope agreements.

Unless otherwise agreed:

Fees are due according to invoice terms

Late payments may result in paused services

Deposits and retainers may be non-refundable once work begins

Discovery fees are non-refundable

Digital products, downloads, prompt libraries, templates, and PDF resources are final sale and non-refundable unless otherwise required by law

Rescheduling and cancellation terms may apply based on the specific engagement

Payments are processed through secure third-party providers such as Stripe.

Intellectual Property

All original content, frameworks, training materials, prompt libraries, strategy documents, podcast content, publications, branding, and proprietary methodologies, including but not limited to Who’s In the Room™ and related frameworks, remain the intellectual property of the Company unless otherwise agreed in writing.

Purchase or access grants limited individual internal use only unless expressly licensed otherwise.

Unauthorized reproduction, redistribution, resale, white-labeling, competitor training use, internal corporate redistribution, recording of proprietary workshops, or derivative commercial use is prohibited without written permission.

Media Placement and Podcast Appearances

Acceptance for podcast interviews, strategic media placement, and premium guest appearances is discretionary.

Payment does not guarantee editorial control, reputational outcome, public response, press coverage, investor behavior, fundraising outcomes, media performance, or reputational repair.

The Company reserves the right to decline engagements that create ethical, legal, reputational, or operational conflicts.

Testimonials and Past Results

Testimonials, case studies, references, speaking appearances, and prior client examples are illustrative only.

Past outcomes do not guarantee future results.

Confidentiality

We treat client information with professional discretion; however, confidentiality obligations are governed by separately executed written agreements.

Do not submit highly sensitive or regulated information through public website forms.

Limitation of Liability

To the maximum extent permitted by New York law, the Company shall not be liable for indirect, incidental, consequential, reputational, special, or punitive damages arising from use of services, website access, strategic decisions, or third-party outcomes.

Total liability shall not exceed fees actually paid for the specific service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless the Company from claims arising from misuse of services, inaccurate submissions, unlawful conduct, or third-party disputes resulting from your actions.

Governing Law

These Terms shall be governed by and interpreted under the laws of the State of New York, without regard to conflict of law principles.

Any disputes shall be resolved in the appropriate courts located in New York.

Modifications

We may update these Terms from time to time. Continued use of the website or services after updates constitutes acceptance of the revised Terms.

Contact

Questions regarding these Terms may be submitted through the contact form here.