Privacy Policy

Effective Date: May 19, 2026

Meisa Bonelli (Meisa B.), Ops & Co and Ops & Co Media (“Company,” “we,” “us,” or “our”) respect your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit meisab.com, submit forms, purchase digital products, join memberships, subscribe to communications, or engage with our services.

This policy applies to Ops & Co and Ops & Co Media offerings, including digital products, memberships, advisory services, applied AI enablement, executive operations, training, media services, narrative strategy, and related communications.

Information We Collect

We may collect the following information:

  • name

  • email address

  • phone number

  • business or company information

  • billing and transaction information

  • purchase history

  • membership or subscription status

  • form responses

  • inquiry details

  • communications with us

  • newsletter or email engagement data

  • website analytics

  • device, browser, and usage information

  • IP address and general location data

We do not intentionally collect sensitive personal information unless you voluntarily provide it.

How We Collect Information

  • We may collect information when you:

  • visit the Website

  • complete a form

  • purchase a product

  • join a membership

  • subscribe to emails

  • download a resource

  • book a call or consultation

  • communicate with us

  • interact with our content, emails, or media

  • use third-party checkout, email, analytics, or automation tools connected to our business

How We Use Information

We may use information to:

  • deliver purchased products

  • manage memberships and subscriptions

  • process payments

  • respond to inquiries

  • send requested resources

  • provide customer support

  • send newsletters, updates, and marketing communications

  • operate email automations and business workflows

  • improve Website functionality

  • analyze audience engagement

  • protect against fraud, misuse, or unauthorized activity

  • comply with legal obligations

  • enforce our Terms & Conditions and Refund Policy

Email Marketing and Communications

If you submit a form, download a resource, purchase a product, join a membership, or otherwise opt in, we may send you email communications related to Meisa Bonelli (Meisa B.) Ops & Co, Ops & Co Media, digital products, services, content, events, resources, and related offerings.

Commercial email communications will include a way to unsubscribe. The FTC’s CAN-SPAM guidance requires commercial emails to avoid misleading header information, avoid deceptive subject lines, identify advertising where applicable, include a valid physical postal address, and provide an opt-out mechanism.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at hello (at) meisab.com. 

We may still send non-marketing communications related to purchases, billing, account administration, policy updates, or service delivery.

Payment Processing

Payments may be processed by third-party providers, including Squarespace, Stripe, Stan Store, or other authorized payment platforms.

We do not directly store full payment card information. Payment processors maintain their own privacy and security practices.

Third-Party Platforms and Service Providers

We may use third-party platforms to operate the Website and business, including:

  • Squarespace

  • Stripe

  • Google

  • ActiveCampaign

  • Zapier

  • Buzzsprout

  • YouTube

  • Stan Store, if applicable

  • analytics providers

  • email marketing platforms

  • automation tools

  • artificial intelligence tools

  • booking or scheduling tools

These providers may process information according to their own terms and privacy policies.

Cookies and Analytics

We may use cookies, pixels, analytics tools, and similar technologies to understand Website traffic, improve performance, measure marketing effectiveness, and enhance user experience.

You may control cookies through your browser settings. Some Website features may not function properly if cookies are disabled.

Data Sharing

We do not sell personal information.

We may share information with service providers reasonably necessary to:

  • operate the Website

  • process payments

  • deliver digital products

  • manage memberships

  • send emails

  • analyze Website activity

  • support business operations

  • comply with legal obligations

  • protect rights, safety, and security

We may also disclose information if required by law, legal process, court order, government request, or to protect our legal rights.

Children’s Privacy

The Website and offerings are not directed to children under 13.

We do not knowingly collect personal information from children under 13. COPPA applies to websites or online services directed to children under 13, and to general-audience services that have actual knowledge they are collecting personal information from a child under 13.

If we learn that we have collected personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete it.

Parents or guardians may contact us at hello (at) meisab.com to request deletion of a child’s information.

New York SHIELD Act Compliance

Because Meisa Bonelli (Meisa B.), Ops & Co and Ops & Co Media operate in New York, we maintain reasonable administrative, technical, and physical safeguards designed to protect private information.

These safeguards may include reasonable measures to:

  • limit access to personal information

  • use trusted third-party service providers

  • protect against unauthorized access

  • monitor business systems and workflows

  • dispose of information when no longer needed

  • review privacy and security practices periodically

No system can be guaranteed completely secure, but we use reasonable safeguards appropriate to the nature of the information collected.

Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • delivering products and services

  • maintaining business records

  • managing memberships or subscriptions

  • complying with legal, tax, accounting, and reporting obligations

  • resolving disputes

  • enforcing agreements

  • supporting security and fraud prevention

Email marketing data may be retained until you unsubscribe or request deletion, subject to legal or operational retention needs.

Payment, transaction, tax, and business records may be retained for longer periods where required or reasonably necessary.

Your Rights

Depending on your location and applicable law, you may have the right to request:

  • access to personal information we hold about you

  • correction of inaccurate information

  • deletion of personal information

  • restriction or limitation of certain processing

  • withdrawal from marketing communications

  • information about how your data is used or shared

To exercise these rights, contact us at hello (at) meisab.com. 

We may need to verify your identity before responding. We may also retain certain information where legally required or reasonably necessary for business, tax, security, dispute-resolution, or compliance purposes.

International Users

If you access the Website from outside the United States, your information may be processed and stored in the United States, where privacy laws may differ from those in your jurisdiction.

Links to Other Websites

The Website may contain links to third-party websites, platforms, podcasts, social media pages, or external resources.

We are not responsible for the privacy practices, content, or security of third-party websites.

Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date.

Contact

For privacy questions or requests, contact: hello (at) meisab.com.